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Billing & Insurance

Unity Health System and our affiliates are committed to providing the highest quality health care to all patients, regardless of their ability to pay.

Explore the links to the left to learn about the payment process, health insurance, financial assistance/charity care and the typical costs associated with many hospital and doctor's office procedures. In addition, our friendly, helpful staff is ready to answer your questions, help you find insurance and make sure that you are comfortable with your medical bills.

Billing questions

If you have questions about your bill, please call us between 8 a.m. and 5 p.m.:

For hospital bills
For physician bills
For nursing home bills
For home care services bills
(585) 922-1900
(585) 922-1900
(585) 922-0486
(585) 922-0486

Our billing department is located at:
100 Kings Highway South
Rochester, NY 14617

Paying your bill

You can pay your hospital or doctor's office bill online or mail payment to:

Unity Hospital
PO Box 26201
New York, NY 10087
Unity Physician Services
PO Box 27501
New York, NY 10087750

Getting an estimate

If you’d like an estimate for your health care costs, please call (585) 922-0485 or click here to see costs for common procedures.

Finding health care coverage

Need assistance in applying for Medicaid or other health coverage? Please call (585) 368-4236 or click here for more information.

Requesting financial assistance/charity care

If you cannot afford to pay for part or all of your essential health care services, you may be eligible for Unity's Charity Care program. We also offer financial assistance for insured patients who need help paying deductibles, co-pays and coinsurance. If you'd like to talk with us about financial assistance options, please call (585) 922-1900.