Home  |  Contact Us  |  Site Map  |  Staff Tools  |  Classes  |  Newsroom

Home > About Unity > Health Care Reform > Patient Information 

  Text Size A A A   Print This Page Print   Send

“The mission of Unity Health System is to make a positive difference in the health and well-being of those we serve. We will educate our community, our providers and future health care professionals in order to offer the highest quality care to all members of our community, especially those who are underserved and most vulnerable.” 

Unity Health System and its affiliates are committed to caring for patients 24 hours a day, seven days a week, 365 days a year, regardless of ability to pay.

The Charity Care Program has been developed to help the Health System meet the needs of our patients who are either uninsured or require assistance in meeting their financial obligations while maintaining the financial viability of the Health System. The following principles and guidelines explain how the Health System assists patients that cannot afford to pay for part or all of their essential Health Care services access the Charity Care Program.

  • Unity Health System believes that fear of a medical bill should never get in the way of essential health services. This message will be proactively conveyed to prospective patients and local community service agencies.
  • We are committed to creating financial aid policies that are consistent with the mission and values of the Health System, that take into account each individual’s ability to contribute to the cost of his or her care, and the Health System’s financial ability to provide the care.
  • We will communicate our Charity Care policy in a manner that is clear, understandable, sensitive to the patients dignity and in a language appropriate to the communities and patients served. Designated staff is provided detailed training so that they are able to provide information and answer questions related to this program.
  • We are committed to implementing debt collection policies that reflect the mission and values of the organization.
  • Unity Health System will work with government, payers, consumer groups, employers and others to find solutions to expand access to health care coverage to all New York residents.
  • The Charity Care program does not eliminate personal responsibility. Eligible patients will be expected to access public or private insurance options in order to qualify for financial aid. However, all patients will be expected to contribute to their care based on their ability to pay.
  • The Health System maintains patient confidentiality in all aspects of its operations including this program.
Please call us at (585) 368-6226. Office hours are Monday - Friday, 8 a.m. - 5 p.m.
A variety of fact sheets are available for patients from the U.S. Department of Health and Human Services. Click on the link below for more information.